FREQUENTLY ASKED QUESTIONS
A list of most frequently asked questions
FAQ
What is an ultralight backpack?
Our packs are designed as light to ultralight backpacks. These packs are ideal for hikes with total pack weights of between 10 and 20 pounds. Our ultralight packs allow you to go farther faster.
Why the name "Desolo?"
The name Desolo™ was born in Desolation Wilderness, an area immediately west of Lake Tahoe. The wilderness area is one of the largest recreational areas for people living in Northern California, but also attracts people worldwide. Desolation wilderness is home to a section of the PCT, with thru-hikers showing up in June through July. Additionally, this area is the most scenic segment of the popular Tahoe Rim Trail.
What materials are your packs made with?
420 Denier Ripstop (Bottom), 210 Denier Ripstop (Main Body), 210 Denier Gridstop (Rear Pocket and Shoulder Straps).
What is your return policy?
Returns up to 30 days from the original purchase date will receive a full refund. Exchanges can be made up to 60 days from the original purchase date. Desolo cannot accept return or exchange items that are used, stained, contain pet hair, or odors. Return and exchange items must have their original packaging, tags, and a receipt as proof of purchase. Please contact Desolo to initiate a return or exchange with our Customer Service team at support@desologear.com